Wineglasses.com Customer Service

Shipping Times
Our goal is to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 6:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. Subject to availability. In the event the products you ordered are drop shipped from their manufacturers/producers shipping times may vary.

Cancellations
Once an order has been placed, it cannot be cancelled. If you would like to return the item, please see Returns & Exchanges section below. Do not refuse the delivery of non-damaged goods as this will result in up to a $10 return delivery fee.

Delivery Intercepts
In some cases, we can request a delivery intercept to change the delivery address on a package before they are delivered. Delivery intercept is NOT a guaranteed service and a fee is charged by the shipping company. This fee is accessed by the shipping company only and will only be charged if your intercept request is completed. For more information on delivery intercept, please visit www.ups.com.

Tracking Information
All orders shipped are trackable. Customers will receive tracking information of shipped orders directly by email from Wineglasses.com on the day after shipment.

Shipping Methods
Orders are shipped using FedEx, UPS or US Postal Service. Unless a specific carrer is requested, Wineglasses.com reserves the right to determine which carrier and service will be used. If your order requires expedited shipping service or a specific delivery date please call 1-800-946-3788 Mon-Fri 9 am - 5 pm EST. Depending on destination, please allow 1-8 business days for shipping.

Expedited Shipping
Next Day, 2 Day and Three Day expedited shipping options are available for an additional fee. If your order requires expedited shipping service or a specific delivery date please call 1-800-946-3788 Mon-Fri 9 am - 5 pm EST. Your shipping email confirmation will indicate the method of service used. Next Day orders shipped on Friday will arrive Monday.

APO/FPO & P.O. Box Addresses
For APO/FPO & P.O. Box addresses, orders will be shipped either US Postal Service or FedEx Smart Post. Unless a specific carrer is requested, Wineglasses.com reserves the right to determine which carrier and service will be used. Expedited shipping methods are not available for APO/FPO & P.O. Box addresses. Standard delivery timeframe do not apply to APO/FPO & P.O. Box shipments. To avoid delays and additional fees we suggest shipping your order to a physical address rather than a PO Box or APO/FPO.

Shipping Method Definitions

FedEx

• FedEx SmartPost - An efficient, cost-effective way to ship low-weight packages to residences, P.O. boxes and APO/FPO destinations. Deliveries typically take 3–8 business days. FedEx picks up the packages, sorts and then routes them to a US Postal Service facility for final delivery. A US Postal Service postman will deliver the package. Tracking of the packages can be done using a FedEx tracking #.
  
  
• FedEx Home Delivery - This service is for residential addresses only. Deliveries typically take 1–5 business days. Delivery is between 9 a.m. and 8 p.m., Tuesday through Saturday. FedEx picks up, sorts and delivers the package. Tracking of the packages is done using a FedEx tracking #.
  
  
• Fedex Ground - This service is for commercial addresses only. Deliveries typically take 1–5 business days. Delivery is between 9 a.m. and 5 p.m., Monday through Friday. FedEx picks up, sorts and delivers the package. Tracking of the packages is done using a FedEx tracking #.
  
  
• FedEx Express Saver - Delivery is in 3 business days by 4:30 p.m. to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. FedEx picks up, sorts and delivers the package. Tracking of the packages is done using a FedEx tracking #.
  
  
• FedEx 2Day - Second-business-day delivery by 4:30 p.m. to most areas (by 7 p.m. to residences). For certain shipments to Alaska and Hawaii, delivery is in 3 business days. Available throughout all 50 states. FedEx picks up, sorts and delivers the package. Tracking of the packages is done using a FedEx tracking #.
  
  
• FedEx Standard Overnight - Next day delivery by 3 p.m. to most areas and by 4:30 p.m. to some rural areas. FedEx picks up, sorts and delivers the package. Tracking of the packages is done using a FedEx tracking #.
  
  
• FedEx Priority Overnight - Next day delivery by 10:30 a.m. to most areas and by 5:00 p.m. to some rural areas. FedEx picks up, sorts and delivers the package. Tracking of the packages is done using a FedEx tracking #.
  
  
• FedEx First Overnight - Next day delivery by 8, 8:30, 9 or 10 a.m., depending on destination. FedEx picks up, sorts and delivers the package. Tracking of the packages is done using a FedEx tracking #.

US Postal Service

• First Class Mail & Parcel Select - An efficient, cost-effective way to ship low-weight packages to residences, residential, P.O. boxes and APO/FPO destinations. Deliveries typically take 1–8 business days. US Postal Service picks up, sorts and delivers the package. Tracking of the packages is done using a US Postal Service tracking #.

UPS

• UPS SurePost - An efficient, cost-effective way to ship low-weight packages to residences, P.O. boxes and APO/FPO destinations. Deliveries typically take 1–8 business days. UPS picks up the packages, sorts and then routes them to a US Postal Service facility for final delivery. A US Postal Service postman will deliver the package. Tracking of the packages can be done using a UPS tracking #.
  
  
• UPS Ground - This service is for residential and commercia addresses. Deliveries typically take 1–5 business days. Delivery is between 9 a.m. and 8 p.m., Monday through Friday. UPS picks up, sorts and delivers the package. Tracking of the packages is done using a UPS tracking #.
  
  
• UPS 3 Day Select - Delivery is in 3 business days by end of business day. Available throughout all states except Alaska and Hawaii. UPS picks up, sorts and delivers the package. Tracking of the packages is done using a UPS tracking #.
  
  
• UPS 2nd Day Air - Delivery is in 2 business days by end of business day. Available throughout all states except Alaska and Hawaii. UPS picks up, sorts and delivers the package. Tracking of the packages is done using a UPS tracking #.
  
  
• UPS Next Day Air - Delivery the next business day by 10:30 am, 12:00 noon, or end of day, depending on destination. Available throughout all states except Alaska and Hawaii. UPS picks up, sorts and delivers the package. Tracking of the packages is done using a UPS tracking #.